Returns & Exchanges
At Alamo Drafthouse, we want you to love your merchandise as much as a cult classic film. If you are not entirely satisfied with your purchase, you can return or exchange eligible items within 30 days of delivery.
Review Eligibility
Ensure your items are in their original, unworn condition with tags attached; please note that media, opened collectibles, and final sale items are not eligible for return.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package and Ship
Securely pack your items and attach the prepaid shipping label provided via email, then drop the package off at any authorized carrier location.
Receive Refund
Once our warehouse inspects your return, we will issue a refund to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing